Concept Worker

Daniel Pink's book A Whole New Mind: Why Right-Brainers Will Rule the Future contains a description of new age - the Conceptual Age.



He describes how our society has gone from agricultural to industrial to the information age. But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. He calls them creators and empathizers. That is to make emphasis on his focus on the right-brain aspects. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. In other words...

Concept Work
and
Concept Worker

I've often been a little bothered by the fact that we categorize the a person working in a call center handling customer service requests in the same category as an engineer working in R&D - they are both called knowledge workers. That's not as helpful as it should be. The person in the call center does quite a bit of routine knowledge work. They will occasionally encounter unusual situations and then need to do more conceptual knowledge work. To me it's all about how easy it is to obtain the answers. The harder it is, the more conceptual. Certainly our work around Work Literacy is all about concept work and concept workers.

I'm sure that if I went back and looked at Davenport's Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers and the various categorizations of knowledge workers he would have several ways to describe the difference between someone in a call center and the engineer and the doctor. And while these are more granular, I'm not sure I hear much of it being discussed. That's why I'm liking the idea of referring to work that involves figuring out unknowns as concept work and the people doing this work as concept workers. This more succinctly and clearly differentiates the issue for me.

eLearning Learning Launched

I'm happy to announce the launch of eLearning Learning. This is the beginning of a community portal where the community will help to collect and organize the best content from blogs and web sites. The goal is to create a place where it's relatively easy to find current content and highly relevant content surrounding eLearning.

To be clear eLearning Learning is a jump off point. The content comes from other places. Right now these are mostly posts from bloggers, but you will soon see other kinds of content appearing. The bottom line is that eLearning Learning is trying to help find and navigate the world of eLearning.

I've selected bloggers who I've been reading and felt provide value on interesting topics.

The following blogs are helping me today to launch this and I've listed a few unsolicited comments on their experience so far.

• Tracy Hamilton - Discovery through eLearning

"simple"

• Collin Kromke - Web 2.0 Work

"I'm LOVING the way the label widget works!"

• Kevin Jones - Engaged Learning

"I like your widget a lot. Kind of a linear tag cloud."

• Wendy Wickham - In The Middle of the Curve

"looks pretty cool"

You will see that these bloggers and soon other bloggers listed as Featured in their blogs. They will show the following badge:



You will also see that most featured bloggers are including the eLearning Learning Organizer Widget. This widget is in my sidebar and it shows the topics that I blog about. As a blogger, this helps me keep my content organized, which has always been a bit challenging.

You might visit a few of the blogs listed above to see the topics they are writing about. For example, looking at top tools:

Wendy

• Moodle (45)
• Captivate (40)
• LMS (33)

Tracy

• LMS (23)
• Second Life (6)
• Twitter (6)

Mine are:

• Wiki (108)
• LMS (83)
• Social Network (57)

Boy, I talk about Wikis a lot.

I hope that you will find eLearning Learning to be a valuable resource. I welcome any thoughts or feedback on the system.

NCSC Partners with NIEM for Online Course

The November 3, 2008 edition of the NIEM Newsletter contains an article titled: E-Learning Update: NIEM Practical Implementer’s Course Being Rolled Out as Online Course by Eileen Rixmann, Training Manager, IJIS Institute. The article states:

"The NIEM Practical Implementer’s (PI) course is scheduled to be introduced in an online version later this year.  The National Center for State Courts (NCSC), the IJIS Institute, and SEARCH have been working for the past year to make this project a reality.  The NCSC has extensive experience in online training and currently offers an array of justice- and court-related classes and certification programs.  The IJIS Institute was instrumental in developing the NIEM classroom material." "The online version of the NIEM PI course is a self-paced course powered by WebCT, an online virtual learning environment.  Because it is not presented in real time, it allows the flexibility required by many developers, implementers, and business analysts."

 Contact training@ijis.org with any questions that you may have about the class.

Online Language Training

Over on the Big Question, we are discussing Network Feedback which is basically how can you reach out and get help around a question. Almost the same time I posted the question, I received a question from a reader around Language Learning.

The person works in a corporation in Turkey and is looking to find eLearning to teach employees English. I know there's a lot going on in online language training. In our brief exchange, I mentioned EduFire and Myngle - but the response is that these are more aimed at consumer rather than corporate.

Any suggested solutions?

And, if you have thoughts on how you would go about finding answers to this inquiry, you can use that as your answer to the Big Question. :)

LinkedIn Facebook Twitter - Different Connection Style

As a result of my recent change in my Approach to LinkedIn Connections, I've actually met quite a few people who read my blog, but I don't believe had ever commented. They were comfortable connecting with me via LinkedIn and since it offers mutual value it was worth the effort. It truly does feel like a (virtual) networking event.

Interestingly, one of the people who connected to me suggested we might want to do the same on Facebook and Twitter. This really got me thinking. I described my approach to LinkedIn only having recently changed where I view my connections now as really being more of a combination of:

• PANs = Potentially Active Network
• CANs = Currently Active Network
• FANs = Formerly Active Network

I used to think of LinkedIn (and LinkedIn themselves suggest this is how to think of it) as containing only people who I have a deeper relationship with (CANs and FANs). However, for some of my primary uses Finding Expertise via LinkedIn and LinkedIn Answers to Get Help, it makes more sense to connect to people who it will be good to be connected with in the future (PANs).

However, this is not really the case with the way I use Facebook and Twitter. Both of these tools are much more conversational tools for me.

In Twitter, I have people that I follow in order to listen into their conversation. If you try to listen to too many, or if you listen to people who you don't really have a relationship with, you will experience what I describe in Twitter Mass Follow - Nevermind - basically it feels like noise.

In Facebook, it's much the same. I have my friends who I want to get together with, see what they are doing, have conversations with.

Both Twitter and Facebook really are my CANs and FANs. In some ways, the goal on both is to stay more closely connected with FANs to keep the relationship alive. Something I must say that I'm not good at. I can think of a bunch of folks who I really like, get along really well with and who I won't talk to unless something unusual happens. It's nice when we can get a bit of that ongoing conversation via Facebook or Twitter.

Yes, I could theoretically open up to a much larger network and somewhat ignore the noise. This would get the advantage of being able to broadcast. But, it's really not the way I use these tools today.

Now, it took me 2-3 years to change my thinking about LinkedIn. So, with all fairness, it could be that I've not evolved my thinking about Twitter and Facebook.

When I step back and see the message, I'm sending, I'm a bit worried:

If we are connecting on LinkedIn based on a very loose relationship, maybe we'll have more conversations and get to the point where it makes sense to connect on Facebook and Twitter as well.

Does that sound bad?